Privacy Policy
Autogrill and the protection of your data
Thank you for visiting the Réservations Groupes by Autogrill website.
Autogrill is committed to protecting your privacy.
We invite you to read our Personal Data Privacy Policy.
The Privacy Policy has been defined on the basis of national and international laws and standards. This document will demonstrate the strength of our commitment to protecting your privacy.
Why this Privacy Policy?
This privacy policy applies solely to the website www.reservationgroupes-autogrill.fr (hereinafter the "Site") and our services (hereinafter the "Services") but does not apply to third-party websites that the user may access through links or banners on the Site.
Who are we?
The company AUTOGRILL COTE France (hereinafter "Autogrill", a company of the AVOLTA group) collects and processes personal data concerning you. The company Autogrill Côte France acts as Data Controller for processing activities carried out in France. The AVOLTA Group may also act as joint controller or data processor, depending on the case. Autogrill is located at 18 rue Jacques Réattu 13009 Marseille. Their reception can be reached by phone at 04.91.76.93.13. AUTOGRILL COTE France has appointed a Data Protection Officer whose contact details are as follows:
Email: privacy.france@autogrill.net
Postal address: 18, rue jacques Réattu – 13009 Marseille FRANCE
Why do we process your personal data?
Autogrill is responsible for the processing of personal data carried out for the following purposes:
| Purposes | Legal basis |
|---|---|
| Carrying out commercial prospecting activities | Our legitimate interest or your consent if required by regulation |
| Tracking areas of interest | Our legitimate interest or your consent if required by regulation |
| Managing a loyalty programme and promotional operations * | Our legitimate interest and the performance of contractual relations binding us |
| Managing commercial contracts concluded with our customers (including order and payment management) | Our legitimate interest and the performance of contractual relations binding us |
| Managing hotel reservation data ** | Our legitimate interest and the performance of contractual relations binding us |
| Managing customer reviews and satisfaction surveys | Our legitimate interest |
| Managing prescribers | Our legitimate interest |
| Managing contracts concluded with franchisors | Our legitimate interest and the performance of contractual relations binding us |
| Managing suppliers | Our legitimate interest and the performance of contractual relations binding us |
| Evaluating suppliers | Compliance with regulatory obligations |
| Managing disputes | Our legitimate interest and the performance of contractual relations binding us |
| Video surveillance in Autogrill establishments ** | Our legitimate interest |
* This purpose gives rise to a specific information notice included in the general terms and conditions of each loyalty programme.
** This purpose gives rise to a specific information notice displayed in the establishments concerned.
What categories of personal data do we process and where does it come from?
The nature of the personal data we process depends essentially on the nature of the Services we provide to you.
In general, the personal data processed includes identification data (surname, first name, contact details, recordings, video in establishments equipped with video surveillance cameras, etc.), data relating to your areas of interest, your email address, your nationality (in particular for hotel establishments), personal life details (family situation, etc.), professional life details, and data relating to customer reservations and payments.
When information is collected by AUTOGRILL COTE France and is essential to meet the purposes specified in the relevant collection form, such information is identified by an asterisk. If you do not fill in these mandatory fields, AUTOGRILL COTE France may not be able to provide the relevant service.
Data concerning you may be collected directly by AUTOGRILL COTE France or by other companies within the Group to which AUTOGRILL COTE France belongs (AUTOGRILL COTE France is a subsidiary of the AVOLTA Group). Data may also have been collected by business partners of AUTOGRILL COTE France (reservation centres, travel agencies, recruitment firms, etc.).
Cookie information
Our site uses cookies. A cookie is a small file, generally composed of letters and numbers, which is sent to a device when the user connects to certain websites. When users visit a website that uses cookies again, the browser reads the cookies stored on the device and retransmits the information to the site that originally placed the cookies. Cookies therefore allow a website to recognise users, track their browsing through the various pages and identify users who visit the site again.
For more details on cookies and to enable you to configure them, we invite you to click on the following link: Cookies – Find out more
Video surveillance in Autogrill restaurants
Certain Autogrill establishments in France are under video surveillance due to a specific context. The purposes pursued by the processing are:
- The safety of persons
- Assistance to persons (fire protection, prevention of natural or technological risks)
- Prevention of damage to property
The legal basis for the processing is legitimate interest.
Persons filmed have a right of access to the images in which they appear, as well as a right to erasure and rectification. The retention period for images is a maximum of 30 days.
The recipients of the filmed images are those authorised by the prefectural order granting authorisation for the video surveillance system, as well as public officials solely for the purposes of their duties.
Data retention period
Your personal data is retained by AUTOGRILL COTE France for periods in accordance with applicable regulations. For example:
Cookies have a lifespan of 13 months;
Data relating to prospects is retained for 3 years following the last commercial contact.
Data relating to customers is retained for the duration of the contractual relationship plus 5 years.
Who are your personal data shared with?
Your personal data will be processed by the Marketing Department of AUTOGRILL COTE France, the France Network Operations Department as well as its Information Systems Department, Legal Department and Finance Department.
Your personal data may be shared with third parties, partners and/or subcontractors of AUTOGRILL COTE France (external service providers for IT maintenance purposes, for example) for the purposes referred to in this Policy. Subcontractors acting on the instructions of AUTOGRILL COTE France will be required to implement appropriate protective measures for such personal data.
Your personal data may be transferred to other entities of the AVOLTA Group. Some entities of the AVOLTA Group may be located outside the European Union. In that case, Autogrill COTE France will ensure that such transfers are carried out in accordance with the provisions imposed by French regulations (such as the implementation of the standard contractual clauses adopted by the European Commission). Upon simple request to the Data Protection Officer, we can provide you with further information on these transfers and send you copies of the relevant documents.
Your Rights
You may exercise at any time the rights conferred upon you by applicable legislation, as follows:
Request for access to your personal data: You have the right to obtain confirmation as to whether or not processing of your data is taking place and, if so, the right to access your data.
Rectification of your personal data: You have the right to obtain the rectification of personal data concerning you that is inaccurate or incomplete.
Deletion of your personal data: You have the right to obtain the deletion of your personal data from the data controller.
Restriction of processing of your personal data: You have the right to request the restriction of processing of your personal data, (i) if you contest the accuracy of your data for the period allowing us to verify its accuracy, (ii) if you consider that we are processing your data unlawfully and you request a restriction of its use rather than erasure, (iii) if we no longer need your data for the purposes referred to above but it is still necessary for the establishment, exercise or defence of your legal rights, (iv) in the event that you exercise your right to object for the duration of verification as to whether the legitimate grounds we pursue prevail over your own.
Data portability: you have the right to receive a copy of the personal data concerning you or to transfer it to a third party in a structured, commonly used and machine-readable format, without hindrance from the data controller to whom you provided it, where the processing is based on consent and is carried out by automated means.
Objection to the processing of your personal data: You have the right to request the exercise of your right to object to processing carried out at any time, for reasons relating to your particular situation.
Objection to commercial prospecting: You also have the right to object to commercial prospecting without having to provide a reason.
Withdrawal of consent: You have the right to withdraw your consent at any time. Post-mortem directives: You also have the right to issue directives concerning the retention, deletion and communication of your personal data after your death.
These rights may be exercised at any time by sending an email to privacy.france@autogrill.net, or a postal letter to: AUTOGRILL COTE France – DPO – 18, rue Jacques Réattu 13009 Marseille.
This privacy policy applies from 1st April 2026 and may be updated by Autogrill Côte France in coordination with the AVOLTA Group.
You may also – if you wish – lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL). Additional information is available on their website www.cnil.fr.